Privacy Policy

Effective 2026-05-24. Last updated 2026-05-24.

The short version: HugTime is local-first. Your loved-ones' names, your hugs, your photos — all of it lives on your device. We don't have a server holding it. We collect a tiny amount of anonymous usage data (without your name or your loved-ones' names) so we know whether the app is actually helping people return to it.

What HugTime stores on YOUR device

When you use HugTime, the following lives in the app's local storage on your iPhone, never sent anywhere:

Your display name and the names you give your loved ones / pets
Your hugs (when each happened, who it was with, how long)
Your streak, milestones, reminders, settings, language preference
Avatar choices for the people you've added

If you delete the HugTime app, all of this is gone. We have no backup. We have no copy.

What HugTime sends to us (anonymous analytics)

To know whether HugTime is working — meaning, are people coming back tomorrow? — we collect anonymous event data. Each event is keyed only to a randomly generated install id (a string of random characters generated on first launch, nothing tied to you or your device hardware).

We collect: when you open the app, complete a screen in onboarding, log a hug, hit a milestone, view the paywall, change a setting. Each event carries the event name, a timestamp, the app version, the platform (iOS), your chosen language, and your install id.

We never collect, in any event:

Your name or the names of the people / pets you add
Photo data
Hug notes
Your email address (we don't ask for one)
Your IP address as part of the event payload (our server provider logs request IPs for abuse prevention; those logs are not joined to event data)
Any device identifier other than the random install id

Our analytics infrastructure is hosted on Supabase. Row-level security ensures each install can only read its own events.

Notifications

HugTime sends local notifications (scheduled by your iPhone, not sent from our server) to remind you when it's time for a hug. These never leave your device. The text doesn't shame you, doesn't try to bring you back; it just says hello.

Third parties

HugTime's analytics events go to Supabase (database hosting). Google Fonts serves the typeface on this website. The App Store handles distribution and purchases. None of these are given any personally identifiable information about you.

Children

HugTime is intended for users 13 and older. We don't knowingly collect data from children under 13. If a parent or guardian believes their child has used HugTime, contact us at hello@myhugtime.com and we'll do the right thing.

Changes

If we change this policy, we'll update the date at the top and post a note in the app on next open. Material changes will be more visibly communicated.

Contact

Questions, deletion requests, or concerns: hello@myhugtime.com.

HugTime is made by Designers Grid, Inc.